Refund policy

MADE-TO-ORDER ITEMS

Each item is made specifically for your order. We do not accept returns or exchanges for buyer's remorse, an incorrect size selection, or color preference. Please review the product details and size guide before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, misprinted, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photos of the item and packaging. Once the issue is verified, we will arrange a replacement or refund as appropriate.

LOST PACKAGES

Report a package that has not arrived within 30 days after its estimated delivery date. We will review the tracking information and work with our fulfillment partner to resolve it.

WRONG ADDRESS AND UNCLAIMED SHIPMENTS

Customers are responsible for providing a complete, accurate delivery address. Reshipping costs caused by an incorrect address or an unclaimed package may be the customer's responsibility.

HOW TO REQUEST HELP

Use the store contact form and include your order number, a description of the issue, and any supporting photos. Do not return an item without contacting us first.